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Refund Policy

You can request our Return & Refund Service:
√ Within 3 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.
√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:
× It is requested beyond required time of receiving a product.
× A product sent to Viewpro for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to Viewpro within 7 calendar days after Return & Refund Service confirmation is sent from Viewpro.
× Other circumstances stated in this policy.

Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within required days of receiving your product(s).

1. Contact Viewpro online support to apply for a return and refund.
2. Contact Viewpro support at support@viewprotech.com using the email address you registered on Viewpro Online Store, and then provide the following information:
1) Order Number/PI number:
2) Registered Email:
3) Return Product Name & Quantity:
4) Return Reason:
5) Images or Videos of Products and Intact Packaging:

We will process your return and refund application within one or two working days after receiving your email.

Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
Note: Shipping charge and related export charge (if any) will be excluded from the refund if the return is applied without manufacturing defect.

Coupons Refunds
After the order has been refunded, the coupons will be refunded to your account and can be used again within the effective dates.

Bundle deals
For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

Return Shipping

Customers need to pay for any return shipping to below address unless the refund is due to performance faults.
Shenzhen Viewpro Technology Co., Ltd
Addr.: Rm 2303, 23th Fl, East Block B, Coast Times APT, Shennan Blvd, Nanshan Dist, Shenzhen, China
Zip code: 518053
Contact: Sunny
Phone number: +86 755 86052486
(Please declare low value for customs reference. Please confrim with us for the declaration before shipping out.)
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